Privacy Policy

 Effective date: 22-05-2025
Last updated: 16-07-2026

Probiome respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal data when you:

• visit www.probiome.in;
• create an account;
• purchase products;
• make or receive payments and refunds;
• request delivery or return of an order;
• submit a health or wellness questionnaire;
• contact customer support; or
• otherwise interact with Probiome.

The website, online shop and related services are collectively referred to as the “Services”.

The Services are operated by:

Legal entity: Auslink Probiome Scientific LLP
Trading name: Probiome
Registered office: 214, 9th Main Road, 4th Block, Nandini Layout, Bengaluru, Karnataka, India
Corporate Identification Number, if applicable: ACO-5676
GSTIN, if applicable: 29ACJFA9610K1Z0
Website: [www.probiome.in
Customer-support email: contact@probiome.in
Telephone: +91 9902676633

For applicable data-protection law, Probiome determines the purposes and means by which personal data collected through the Services is processed.

This Privacy Policy applies to personal data processed through the Probiome website, online store, customer-support channels and related communications.

It does not govern independent websites, payment services, delivery providers or platforms operated by third parties. Those organisations may process personal data under their own privacy policies.

Additional notices may apply to particular products, programmes, consultations, subscriptions or promotions.

The personal data we collect depends on how you interact with Probiome.

We may collect:

• full name;
• email address;
• telephone or mobile number;
• billing address;
• delivery address;
• city, state, postcode and country;
• account username or customer identification number; and
• communications and enquiry details.

Where customer accounts are available, we may collect:

• login credentials;
• account preferences;
• saved addresses;
• wish lists;
• order history;
• subscription preferences; and
• account activity.

Passwords should be stored in protected or encrypted form. Probiome personnel should not have access to users’ plain-text passwords.

When you place or attempt to place an order, we may collect:

• products viewed, selected or purchased;
• shopping-cart contents;
• order number;
• quantity and purchase value;
• discounts, coupons or promotional codes;
• payment status;
• transaction reference;
• invoice information;
• cancellation, replacement, return or refund details;
• delivery status; and
• communications relating to the transaction.

Payments may be processed by third-party payment gateways, banks, card networks, UPI providers or other payment-service providers.

Depending on the payment method, the payment provider may collect:

• cardholder name;
• card number;
• card expiry date;
• card security information;
• UPI identifier;
• bank-account or wallet information;
• authentication information; and
• payment-risk or fraud-prevention data.

Probiome does not intend to directly store complete card numbers, CVV codes, UPI PINs, passwords or one-time passwords.

We may receive limited payment information from the payment provider, such as:

• payment status;
• payment method;
• masked card details;
• transaction identifier;
• payment-provider reference;
• refund status; and
• fraud or risk indicators.

You should never send card security codes, UPI PINs, banking passwords or one-time passwords to Probiome through email, chat or an enquiry form.

To deliver an order, we may collect or generate:

• recipient name;
• telephone number;
• delivery address;
• delivery instructions;
• shipment reference;
• tracking information;
• delivery confirmation;
• failed-delivery information; and
• return-pickup details.

Where you voluntarily provide it, we may collect information concerning:

• health and wellness goals;
• dietary preferences;
• food restrictions;
• allergies or intolerances;
• symptoms or general health concerns;
• existing supplement use;
• lifestyle information;
• age range;
• pregnancy or breastfeeding status; and
• other health-related information included in an enquiry or questionnaire.

Health and wellness information may be sensitive. You should provide only the information reasonably necessary for your request.

Do not upload medical records, prescriptions, diagnostic reports, government identification documents or other highly sensitive information unless Probiome expressly requests them through an appropriate secure process.

When you contact us, we may collect:

• correspondence;
• telephone or chat records;
• complaints;
• product feedback;
• photographs submitted in connection with damaged or incorrect products;
• return or refund evidence; and
• information necessary to verify and resolve your request.

Where customer-service calls are recorded, we will provide appropriate notice where required.

We may collect:

• newsletter subscriptions;
• marketing consent;
• preferred communication channel;
• product interests;
• campaign engagement;
• survey responses; and
• promotion or referral participation.

We and our service providers may automatically collect:

• Internet Protocol address;
• browser type and version;
• device type;
• operating system;
• approximate location derived from the IP address;
• referral source;
• pages and products viewed;
• clicks and navigation activity;
• shopping-cart activity;
• session dates and duration;
• error and security logs; and
• cookie, advertising and analytics identifiers.

We may receive information from:

• payment processors;
• logistics and courier companies;
• e-commerce platforms;
• customer-support providers;
• analytics providers;
• advertising partners;
• fraud-prevention services;
• social-media platforms;
• referral partners; and
• persons authorised to act on your behalf.

We collect personal data:

• directly from you when you create an account, place an order or complete a form;
• when you contact customer support;
• when you submit a review, complaint, return or refund request;
• automatically through cookies, analytics tools and server logs;
• from payment, logistics and technology providers; and
• from another person who places an order for you or sends you a product.

When someone provides another person’s information, that person must be authorised to do so and should inform the relevant individual about this Privacy Policy.

We may use personal data to:

• create and maintain customer accounts;
• display products and product recommendations;
• manage shopping carts;
• process and confirm orders;
• generate invoices;
• verify payments;
• arrange packaging and delivery;
• provide order tracking;
• process cancellations, returns, replacements and refunds;
• manage subscriptions or recurring orders, where offered; and
• communicate important order or account information.

• respond to enquiries;
• resolve complaints;
• investigate missing, delayed, incorrect or damaged orders;
• authenticate customers;
• provide product information;
• maintain support records; and
• improve customer-service quality.

• understand your stated wellness interests;
• respond to product-related questions;
• identify products that may not be suitable based on information you provide;
• provide general supplement information; and
• refer you to a healthcare professional where appropriate.

Probiome will not use health or wellness information for unrelated advertising or disclose it to advertisers for their independent marketing purposes.

• verify transactions;
• identify suspicious activity;
• prevent fraud and payment abuse;
• protect customer accounts;
• enforce purchase limits;
• investigate security incidents;
• protect Probiome, its customers and service providers; and
• establish, exercise or defend legal claims.

• analyse website use;
• measure website and campaign performance;
• understand product demand;
• manage stock and fulfilment;
• improve products, content and customer experience;
• conduct internal reporting; and
• develop business strategy.

Where reasonably possible, we use aggregated or anonymised information for analytical purposes.

Subject to applicable consent requirements, we may:

• send newsletters;
• communicate product launches or offers;
• send abandoned-cart reminders;
• request product reviews;
• provide personalised content; and
• measure marketing effectiveness.

We may process information to:

• maintain tax, accounting and transaction records;
• issue invoices;
• respond to lawful government or regulatory requests;
• comply with consumer-protection requirements;
• manage product-safety concerns or recalls;
• investigate unlawful activity; and
• comply with court orders or legal proceedings.

Where required by law, Probiome processes personal data after obtaining your consent through a clear notice.

Consent requests should explain:

• what personal data is requested;
• why it is needed;
• how it will be used;
• how consent can be withdrawn; and
• how to contact Probiome regarding privacy concerns.

You may withdraw consent by contacting us or using an available preference mechanism. Withdrawal does not affect processing lawfully carried out before the withdrawal.

Withdrawal may prevent us from providing a feature or service that depends on the relevant information. For example, Probiome cannot complete an order without processing delivery and transaction information.

We may also process personal data without separate consent where processing is authorised or required by applicable law.

Probiome sells health supplements. Information provided through the website, product pages, questionnaires or customer-support channels is intended for general informational purposes.

It does not constitute:

• medical diagnosis;
• medical treatment;
• personalised medical advice;
• emergency medical assistance; or
• a doctor-patient relationship.

Customers should consult an appropriately qualified healthcare professional before using supplements, especially where the customer:

• has a medical condition;
• uses prescription or non-prescription medication;
• has known allergies;
• is pregnant or breastfeeding;
• is preparing for surgery;
• is purchasing for a child; or
• experiences an adverse reaction.

Product labels, usage instructions, warnings and allergen information should be read before use.

In a medical emergency, contact local emergency services and do not rely on the website or Probiome customer support.

Payments may be processed by CCAvenue and other banking or payment partners.

Payment providers process payment credentials under their own terms and privacy policies. Probiome generally receives confirmation of whether the payment was successful, failed, reversed or refunded.

Probiome may use payment and transaction information to:

• reconcile payments;
• detect fraud;
• investigate chargebacks;
• process refunds;
• maintain financial records; and
• resolve payment disputes.

Probiome will not ask customers to disclose a CVV, UPI PIN, banking password or one-time password to an employee, agent or customer-support representative.

We may share the personal data necessary to fulfil an order with:

• warehouses;
• packaging providers;
• courier and logistics companies;
• shipment-tracking providers;
• return-pickup providers; and
• customer-support partners.

This information may include the recipient’s name, address, telephone number, order reference, parcel details and delivery instructions.

Information relating to returns and refunds may be retained to:

• process the request;
• arrange collection;
• assess product condition;
• issue refunds or replacements;
• prevent return abuse or fraud;
• resolve complaints; and
• comply with accounting and consumer-protection obligations.

Our commercial rules regarding cancellation, return, replacement and refund eligibility are set out separately in our Cancellation, Return and Refund Policy.

Where the website allows reviews or other public submissions, your review may display:

• your chosen display name;
• rating;
• review text;
• photographs; and
• the date of submission.

Do not include health records, contact details or sensitive personal information in a public review.

We may moderate reviews to address spam, unlawful content, abuse, personal information or content unrelated to the product. We will not manipulate or suppress reviews merely because they express a genuine negative opinion.

The website may use cookies, pixels, tags, software development kits, local storage and similar technologies.

These may be used to:

• operate the shopping cart;
• maintain login sessions;
• remember consent choices;
• support checkout;
• secure the website;
• prevent fraud; and
• maintain basic website functionality.
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Subject to applicable consent requirements, we may use Google Analytics to understand:

• visitor numbers;
• traffic sources;
• page and product performance;
• device categories;
• website errors; and
• general browsing behaviour.

Where used with appropriate consent, these technologies may:

• measure advertising conversions;
• create advertising audiences;
• limit repetitive advertising;
• show products based on browsing activity; and
• support abandoned-cart or remarketing campaigns.

A cookie banner or preference centre should allow users to accept or reject non-essential technologies where required.

More information should be provided in Probiome’s separate Cookie Policy.

We may send promotional communications where you have consented or where otherwise permitted by law.

You may opt out by:

• selecting the unsubscribe link in an email;
• using the preference centre;
• replying with the applicable opt-out instruction; or
• contacting.

Opting out of marketing does not prevent Probiome from sending transactional communications, such as:

• order confirmations;
• delivery updates;
• payment or refund notices;
• product-safety notices;
• security alerts; and
• responses to customer-support requests.

We may share personal data with:

• website-hosting providers;
• e-commerce platform providers;
• cloud-storage providers;
• payment gateways, banks and payment networks;
• fraud-detection and cybersecurity providers;
• warehouses and fulfilment partners;
• logistics and courier providers;
• customer-support and communication providers;
• email and marketing platforms;
• analytics and advertising providers;
• accountants, auditors, insurers and lawyers;
• government, regulatory and law-enforcement authorities;
• courts and dispute-resolution bodies; and
• prospective purchasers, investors or successors in a business transaction.

We expect service providers to process personal data only for authorised purposes and to apply appropriate security and confidentiality measures.

Probiome does not sell or rent personal data.

Probiome does not sell health or wellness information or share it with advertisers for their independent use.

Some technology, payment, analytics or support providers may process personal data outside India.

Where personal data is transferred internationally, Probiome will take reasonable measures to:

• use providers subject to appropriate contractual and security obligations;
• ensure the transfer is permitted by applicable Indian law; and
• comply with restrictions notified by the Government of India.

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by law.

Indicative retention periods are:

• account data: for the duration of the account and a year afterwards;
• order, invoice and payment records: for the legally required accounting, tax and dispute period;
• delivery records;
• customer-support records: 12 months after resolution;
• return and refund records: for the applicable financial, fraud-prevention and dispute period;
• marketing records: until consent is withdrawn and for a reasonable suppression period afterwards;
• health and wellness enquiry data: 30 days after the enquiry or service ends;
• website-security logs;
• cookie and analytics information: according to the stated duration of each technology or provider; and
• unsuccessful checkout or abandoned-cart information: , unless the user completes the purchase or consents to continued communication.

We may retain limited information for longer where necessary to:

• comply with law;
• maintain financial records;
• document consent or withdrawal;
• resolve a dispute;
• prevent fraud;
• manage a product recall; or
• establish, exercise or defend legal claims.

At the end of the retention period, information will be deleted, anonymised or securely isolated, subject to legal and technical limitations.

We use reasonable technical, organisational and administrative measures designed to protect personal data.

These may include:

• encrypted website connections;
• access controls;
• role-based permissions;
• protected password storage;
• multi-factor authentication for administrative accounts;
• secure payment-gateway integration;
• system logging and monitoring;
• malware and vulnerability protection;
• backups;
• service-provider assessments;
• confidentiality obligations;
• employee training; and
• incident-response procedures.

No online system is completely secure. Customers are responsible for maintaining the confidentiality of their account credentials and should notify Probiome promptly of suspected unauthorised account activity.

Where a personal-data breach occurs, Probiome will investigate and make notifications required under applicable law.

Subject to applicable law and permitted exceptions, you may have the right to:

• obtain information about the personal data Probiome processes;
• request a summary of personal data and processing activities;
• request correction of inaccurate information;
• request completion or updating of incomplete information;
• request erasure of personal data no longer required for its stated purpose;
• withdraw consent;
• opt out of marketing;
• submit a grievance;
• nominate another person to exercise applicable rights in the event of death or incapacity; and
• seek remedies available under law.

We may request information necessary to verify your identity and protect the account from fraudulent requests.

You must not impersonate another person or submit a false or misleading rights request.

Where customer accounts are available, users may be able to:

• review account information;
• update contact details;
• change passwords;
• manage saved addresses;
• adjust marketing preferences; and
• request account closure.

Closing an account does not necessarily require the deletion of transaction, invoice, fraud-prevention or legal-compliance records that Probiome must or is permitted to retain.

Probiome’s website and adult health supplements are not directed at children under 18 years of age.

A child must not create an account, place an order or submit personal or health information without the involvement and legally valid consent of a parent or lawful guardian.

Probiome does not knowingly:

• conduct behavioural monitoring of children;
• direct targeted advertising at children; or
• process children’s information in a manner likely to cause detrimental effects.

Where products are capable of being used by children, purchase and use must be supervised by a parent, guardian and, where appropriate, a qualified healthcare professional.

Contact contact@probiome.in if you believe a child has provided personal data without appropriate consent.

Privacy questions, complaints and rights requests may be addressed to:
Email: contact@probiome.in
Telephone: +91 9902676633
Postal address:214, 9th Main Road, 4th Block, Nandini Layout, Bengaluru, Karnataka, India
Business hours: 9am -5pm, Monday to Friday.

Please include:

• your name and contact information;
• the nature of your complaint;
• the relevant account or order number, where applicable; and
• the outcome you are requesting.

Do not include payment passwords, PINs, one-time passwords or unnecessary medical information.

We will acknowledge, investigate and address grievances within the period required by applicable law.

Where available, an unresolved matter may be raised with the competent data-protection, consumer-protection or other regulatory authority after Probiome’s internal grievance process has been used.

The website may contain links or integrations operated by third parties, including:

• payment providers;
• couriers;
• social-media platforms;
• review platforms;
• video-hosting services; and
• external wellness resources.

Probiome does not control the independent privacy or security practices of those third parties. You should review their policies before submitting personal data.

Probiome and its service providers may use automated tools to identify potentially fraudulent, unauthorised or high-risk transactions.

Relevant factors may include:

• transaction patterns;
• device and network information;
• payment risk signals;
• account history;
• address inconsistencies; and
• repeated failed payment attempts.

A transaction may be delayed, reviewed, limited or cancelled where reasonably necessary to protect customers, Probiome or its service providers.

Probiome does not currently use health or wellness information to make solely automated decisions producing legal or similarly significant effects.

If Probiome undergoes a merger, acquisition, reorganisation, financing, insolvency or sale of all or part of its business, personal data may be disclosed or transferred as part of that transaction.

The recipient will be required to handle the information consistently with applicable law and any commitments communicated to customers.

We may update this Privacy Policy to reflect changes in:

• law or regulatory guidance;
• website functionality;
• products or services;
• payment or delivery providers;
• cookies and analytics tools; or
• our data-handling practices.

The updated version will be posted on the website with a revised “Last updated” date.

Where a change materially affects the use of personal data, we will provide additional notice or obtain fresh consent where required.

For questions about this Privacy Policy or Probiome’s processing of personal data, contact:

Probiome / Auslink Probiome Scientific LLP
Address: 214, 9th Main Road, 4th Block, Nandini Layout, Bengaluru, Karnataka, India
Customer-support email: contact@probiome.in
Telephone: +91 9902676633
Website: www.probiome.in