Effective Date: 22-05-2025
Last Updated: 16-07-2026

At Probiome, we strive to ensure that every customer receives high-quality products and excellent service. This Cancellation, Return & Refund Policy explains when you may cancel an order, return a product, or request a refund for purchases made through www.probiome.in.

By placing an order with Probiome, you agree to this Policy.

This Policy applies to all purchases made directly through the Probiome website.

It does not apply to products purchased through third-party marketplaces, retailers, distributors or pharmacies. Purchases made through those channels are subject to the respective seller's return and refund policies.

You may request cancellation of your order before it has been packed or dispatched.

If your cancellation request is approved:

• your order will be cancelled;
• no cancellation fee will be charged unless expressly stated during checkout; and
• any eligible payment will be refunded to your original payment method.
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Once an order has been dispatched, it generally cannot be cancelled.

You may instead request a return if your purchase qualifies under this Policy.

Probiome reserves the right to decline cancellation requests after dispatch.

Because Probiome sells health supplements, returns are limited for safety and hygiene reasons.

You may be eligible for a return if:

• you received the wrong product;
• the product arrived damaged;
• the product arrived with broken or tampered packaging;
• the product has passed its expiry date before delivery;
• the product is missing from your shipment;
• the incorrect quantity was delivered; or
• the product has a verified manufacturing defect.

Return requests should be submitted within 7 days of delivery.

Unless required by applicable law, the following items are generally not eligible for return:

• opened supplement bottles or containers;
• products with broken safety seals not caused during transit;
• products that have been partially consumed;
• products damaged due to misuse or improper storage after delivery;
• products returned without original packaging where required for inspection;
• promotional, complimentary or free items;
• gift cards or digital products, if applicable; and
• products marked as non-returnable at the time of purchase.

If your order is damaged, defective or incorrect, please contact us as soon as possible.

To help us investigate your request, we may ask you to provide:

• your order number;
• photographs of the package;
• photographs of the product;
• photographs showing the batch number and expiry date;
• a description of the issue; and
• an unboxing video where reasonably requested or where stated during checkout.

Providing photographs or videos does not automatically guarantee approval of a return or refund.

Probiome reserves the right to inspect the information provided before approving a claim.

To request a return, please contact:

Email: contact@probiome.in

Phone: +91 9902676633

Please include:

• your full name;
• order number;
• date of purchase;
• product name;
• reason for return; and
• supporting photographs where applicable.

Do not return products without receiving return instructions from Probiome.

Unauthorised returns may not be accepted.

If your request is approved, Probiome will provide instructions regarding:

• return packaging;
• pickup arrangements or return shipping;
• return address;
• timelines; and
• any additional documentation required.

Products should be returned unused (where applicable), in their original packaging and with all accessories, labels and invoices whenever reasonably possible.

Where the return is due to:

• a Probiome error;
• a damaged product;
• a defective product; or
• an incorrect item,

Probiome may arrange return collection or bear the reasonable return shipping costs.

For approved returns not resulting from a Probiome error, the customer may be responsible for return shipping charges unless otherwise stated.

Customers remain responsible for ensuring returned products are appropriately packaged.

Once a returned product is received, it will be inspected to determine whether it meets the eligibility requirements under this Policy.

Inspection may include verification of:

• packaging;
• safety seal;
• batch number;
• expiry date;
• condition of the product; and
• reason for return.

Approval of a return does not automatically guarantee a refund if the returned product fails inspection.

Where a refund is approved, Probiome may issue:

• a refund to the original payment method;
• store credit; or
• a replacement product,

depending on the circumstances and applicable law.

Refunds generally cover the purchase price of the approved product.

Shipping charges may not be refundable unless:

• the incorrect product was supplied;
• the product was defective;
• the product arrived damaged; or
• applicable law requires otherwise.

Approved refunds are generally processed within [7–10] business days after the return has been approved or the returned product has passed inspection, although the time taken for the funds to appear in your account may depend on your bank or payment provider.

Where appropriate, Probiome may offer a replacement instead of a refund.

Replacement requests may be approved for:

• damaged items;
• manufacturing defects;
• incorrect products; or
• missing items.

Replacement products are subject to stock availability.

If a replacement is unavailable, Probiome may instead offer a refund.

If an order cannot be delivered because:

• the delivery address is incorrect;
• delivery attempts were unsuccessful;
• the package is refused without valid reason; or
• the customer cannot be contacted,

the package may be returned to Probiome.

Additional shipping charges may apply if the order needs to be dispatched again.

Refunds for failed deliveries may be reduced by applicable shipping or handling costs where permitted by law.

If a customer refuses delivery without an eligible reason under this Policy, Probiome reserves the right to deduct any applicable shipping, handling or return logistics costs from the refund, where permitted by law.

Products purchased during promotional campaigns, clearance sales or special offers may have different return conditions.

Where special conditions apply, they will be disclosed before purchase.

If Probiome offers subscriptions:

• cancellation applies only to future deliveries;
• orders already processed cannot usually be cancelled; and
• refunds are not available for shipments already dispatched unless otherwise required under this Policy or applicable law.

To protect customers and Probiome, we reserve the right to decline requests that appear to involve:

• repeated abuse of the return process;
• fraudulent claims;
• altered or counterfeit products;
• missing products without reasonable evidence;
• intentional damage; or
• violations of these policies.

Where fraud is suspected, additional verification may be requested.

Nothing in this Policy limits or excludes any rights or remedies available to consumers under applicable Indian law.

Where any provision of this Policy conflicts with mandatory consumer-protection laws, those laws shall prevail.

Probiome may update this Policy from time to time.

The latest version will always be published on the website with an updated "Last Updated" date.

Any changes will apply prospectively unless otherwise required by law.

For questions regarding cancellations, returns or refunds, please contact:

Probiome

Customer Support Email: contact@probiome.in

Phone: +91 9902676633

Website: www.probiome.in

Registered Office: 214, 9th Main Road, 4th Block, Nandini Layout, Bengaluru, Karnataka, India

Please include your order number in all communications so we can assist you as quickly as possible.