Effective Date: 22-05-2025
Last Updated: 16-07-2026

Welcome to Probiome, 

These Terms and Conditions govern your access to and use of our website located at www.probiome.in, including all products, services, content, features, and online store made available through the website (collectively, the "Services").

By accessing or using our website or placing an order, you agree to be bound by these Terms. If you do not agree, you should not use the Services.

Business Name: Probiome

Legal Entity: Auslink Probiome Scientific LLP

Registered Office: 214, 9th Main Road, 4th Block, Nandini Layout, Bengaluru, Karnataka, India

Email: contact@probiome.in

Phone: +91 9902676633

GSTIN: 29ACJFA9610K1Z0 

To purchase products or use our Services, you must:

• be at least 18 years of age or use the website under the supervision of a parent or legal guardian;
• provide accurate and complete information;
• have the legal capacity to enter into a binding contract under applicable law.

We reserve the right to refuse service or cancel orders if these requirements are not met.

You may create an account to access certain features.

You agree to:

• keep your login credentials confidential;
• provide accurate information;
• promptly update your information;
• notify us immediately of any unauthorised use of your account.

You are responsible for all activities carried out through your account.

We reserve the right to suspend or terminate accounts involved in fraud, abuse, or violations of these Terms.

Probiome sells nutritional and health supplements.

We make reasonable efforts to ensure that product descriptions, images, nutritional information and pricing are accurate.

However:

• product packaging may differ slightly from images;
• colours displayed on screens may vary;
• manufacturers may update formulations or packaging without notice.

Availability of products is subject to stock.

We reserve the right to discontinue any product at any time.

The information provided on this website is for educational and informational purposes only.

Our products are not intended to diagnose, treat, cure, or prevent any disease, unless expressly permitted under applicable law.

Nothing on this website should be interpreted as medical advice.

Always consult your doctor or another qualified healthcare professional before using any supplement, especially if you:

• are pregnant or breastfeeding;
• have a medical condition;
• take prescription medications;
• have allergies;
• are under 18 years of age.

Do not disregard professional medical advice because of information found on this website.

In case of a medical emergency, contact your healthcare provider immediately.

Submitting an order constitutes an offer to purchase.

An order is accepted only after:

• payment is authorised (where applicable); and
• Probiome confirms acceptance.

We reserve the right to reject or cancel orders due to:

• pricing errors;
• suspected fraud;
• stock unavailability;
• regulatory restrictions;
• incorrect customer information;
• misuse of promotions.

If payment has already been received for a cancelled order, a refund will be processed in accordance with our Refund Policy.

All prices are listed in Indian Rupees (INR) unless otherwise stated.

Prices may change without notice.

Applicable taxes, shipping charges or convenience fees will be shown during checkout.

Despite our efforts, pricing errors may occasionally occur.

Where an error is identified before shipment, we may cancel the order and issue a refund.

We accept payment methods displayed during checkout.

Payments are securely processed by authorised third-party payment providers.

Probiome does not store complete debit or credit card details.

Customers agree not to:

• use stolen payment methods;
• conduct fraudulent transactions;
• attempt payment reversals without legitimate grounds.

Fraudulent activity may result in order cancellation and legal action.

Shipping timelines are estimates only.

Delivery may be affected by:

• courier delays;
• weather conditions;
• strikes;
• force majeure events;
• incorrect delivery information.

Risk in products passes to the customer upon successful delivery.

Additional shipping terms are available in our Shipping Policy.

Returns, refunds and replacements are governed by our separate Cancellation, Return & Refund Policy.

For health and hygiene reasons, opened supplements may not be eligible for return except where required by law or where the product is defective, damaged or incorrectly supplied.

Refunds will be processed to the original payment method unless otherwise agreed.

If Probiome offers subscription products:

• subscriptions renew automatically unless cancelled;
• customers may cancel before the next billing cycle;
• pricing may change upon prior notice;
• cancellation will not affect already processed orders.

Discount codes:

• cannot be exchanged for cash;
• may be time-limited;
• may have minimum purchase requirements;
• may exclude certain products.

We reserve the right to withdraw or modify promotions at any time.

Orders suspected of promotional abuse may be cancelled.

If you submit reviews, comments or photographs, you confirm that:

• the content is your own;
• it does not infringe another person's rights;
• it is not unlawful, defamatory, abusive or misleading.

By submitting content, you grant Probiome a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and publish it for business and marketing purposes.

We reserve the right to remove any content at our discretion.

All content on this website, including:

• logos;
• branding;
• product descriptions;
• graphics;
• text;
• icons;
• software;
• photographs;
• videos;
• designs;

is owned by or licensed to Probiome and is protected under applicable intellectual property laws.

You may not reproduce, distribute, modify or exploit website content without prior written permission.

You agree not to:

• violate any law;
• interfere with website security;
• upload malware;
• scrape website content without permission;
• attempt unauthorised access;
• impersonate another person;
• engage in fraudulent transactions.

Violation may result in suspension of access and legal action.

Your use of our Services is also governed by our Privacy Policy.

By using the website, you acknowledge that you have read our Privacy Policy.

Our website may contain links or integrations with:

• payment gateways;
• logistics providers;
• social media platforms;
• analytics providers.

We are not responsible for the practices or content of third-party websites.

To the maximum extent permitted by law:

• Probiome shall not be liable for indirect, incidental, consequential or special damages arising from your use of the Services.
• Our aggregate liability in relation to any claim shall not exceed the amount paid by you for the relevant product giving rise to the claim.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

You agree to indemnify and hold harmless Probiome, its directors, employees, affiliates and representatives from claims, losses, damages, liabilities and expenses arising from:

• your breach of these Terms;
• misuse of the website;
• violation of applicable law; or
• infringement of another person's rights.

Except as required by law, the Services and products are provided on an "as is" and "as available" basis.

We do not guarantee:

• uninterrupted website availability;
• error-free operation;
• that products will meet every individual's expectations or health outcomes.

Individual results from supplements may vary.

We shall not be liable for failure or delay in performing our obligations due to events beyond our reasonable control, including natural disasters, pandemics, government actions, labour disputes, internet outages or transportation disruptions.

We may suspend or terminate access to the website at any time where:

• these Terms are breached;
• fraudulent activity is suspected;
• required by law;
• necessary to protect our business or other users.

Termination does not affect rights or obligations accrued before termination.

These Terms shall be governed by and construed in accordance with the laws of India.

The parties shall first attempt to resolve disputes through good-faith negotiations.

If a dispute cannot be resolved amicably, it shall be subject to the exclusive jurisdiction of the competent courts at karnataka, India.

We may modify these Terms at any time.

Updated Terms will be published on this website with a revised "Last Updated" date.

Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

For questions regarding these Terms, please contact:

Probiome

Email: contact@probiome.in

Phone: +91 9902676633

Website: www.probiome.in

Registered Office:

214, 9th Main Road, 4th Block, Nandini Layout, Bengaluru, Karnataka, India