Effective Date: 22-05-2025
Last Updated: 16-07-2026

At Probiome, we are committed to delivering your orders safely, accurately and as quickly as possible. This Shipping & Delivery Policy explains how orders are processed, shipped and delivered when you purchase products from www.probiome.in.

By placing an order with Probiome, you agree to this Policy.

Probiome currently ships to locations within India.

If we begin offering international shipping, this Policy will be updated accordingly.

Delivery availability may vary depending on the destination, courier serviceability and applicable legal or regulatory restrictions.

Orders are processed after successful payment verification.

Orders are generally processed within 1–2 business days, excluding:

• Sundays;
• public holidays;
• unforeseen operational disruptions; or
• periods of exceptionally high order volumes.

Orders placed after business hours may be processed on the next business day.

Processing an order does not necessarily mean it has been shipped.

To ensure reliable delivery, Probiome may use one or more third-party logistics and courier partners.

The courier used for your order will depend on factors such as:

• delivery location;
• package size;
• service availability; and
• operational requirements.

Courier partners may change without prior notice.

Estimated delivery timelines are:

 Metro Cities: 2–5 business days

Other Cities: 3–7 business days

Remote or Rural Areas: 5–10 business days

These timelines are estimates only and are not guaranteed.

Actual delivery may vary due to:

• weather conditions;
• natural disasters;
• public holidays;
• transport disruptions;
• government restrictions;
• courier delays;
• incorrect delivery information; or
• circumstances beyond our reasonable control.
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Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Probiome may offer:

• free shipping above a specified order value;
• promotional shipping offers; or
• region-specific delivery charges.

Such offers may be modified or withdrawn at any time without prior notice.

After placing an order, you will receive an order confirmation by email and/or SMS (where available).

This confirmation acknowledges receipt of your order but does not constitute acceptance of the order.

Order acceptance occurs once your order has been processed and confirmed for dispatch.

Once your order has been shipped, you will receive a shipment confirmation containing, where available:

• tracking number;
• courier name;
• estimated delivery date; and
• tracking link.

Tracking information may take up to 24 hours to become active after dispatch.

Customers are responsible for providing a complete and accurate delivery address.

Please ensure the following details are correct:

• recipient's full name;
• house or building number;
• street or locality;
• city;
• state;
• PIN code; and
• mobile number.

Probiome is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Courier partners generally make 2–3 delivery attempts before returning the parcel.

If delivery cannot be completed because:

• the recipient is unavailable;
• the address is incorrect;
• delivery is refused without valid reason; or
• the customer cannot be contacted,

the order may be returned to Probiome.

Additional shipping charges may apply if redelivery is requested.

We recommend inspecting your package immediately upon delivery.

If the package:

• appears damaged;
• has broken safety seals;
• has been tampered with; or
• appears to contain incorrect items,

please:

• take photographs of the package;
• retain all packaging materials;
• avoid consuming the product until the issue has been resolved; and
• contact Probiome within 48 hours of delivery.

Where possible, an unboxing video may help us assess your claim more efficiently, but it is not mandatory unless specifically stated at checkout.

Where an order contains multiple products, Probiome may ship items separately due to:

• stock availability;
• warehouse location;
• package size; or
• operational requirements.

You will not be charged additional shipping costs for split shipments unless disclosed before checkout.

Although we aim to meet estimated delivery timelines, delays may occur.

If your order has not arrived within the expected timeframe, please contact our Customer Support team with your order number.

We will work with the courier partner to investigate the delay and keep you informed.

Delivery delays alone do not automatically entitle customers to compensation or cancellation, unless required by applicable law.

An order may be considered undeliverable if:

• the delivery address is incorrect or incomplete;
• repeated delivery attempts are unsuccessful;
• the recipient refuses delivery without a valid reason; or
• delivery is prohibited by law or local regulations.

If an order is returned to Probiome, we may contact you to arrange reshipment.

Additional shipping charges may apply for reshipment.

If a shipment is confirmed by the courier as lost in transit, Probiome will investigate the matter.

Following confirmation from the courier, Probiome may, at its discretion and subject to verification:

• dispatch a replacement product; or
• issue a refund in accordance with our Cancellation, Return & Refund Policy.

If you receive:

• the wrong product;
• fewer products than ordered; or
• a damaged item,

please notify us within 48 hours of delivery.

To help us investigate, please provide:

• your order number;
• photographs of the package;
• photographs of the product(s); and
• a brief description of the issue.

Claims submitted after an unreasonable delay may be more difficult to verify.

Ownership of the products transfers to you upon successful delivery and full payment.

Risk of loss or damage passes to you once the courier confirms delivery to the delivery address provided at checkout.

At present, Probiome does not offer international shipping.

If international delivery becomes available in the future, customers may be responsible for:

• customs duties;
• import taxes;
• local regulatory compliance; and
• other applicable fees imposed by the destination country.

Probiome shall not be liable for delays or failures in delivery caused by circumstances beyond our reasonable control, including:

• natural disasters;
• floods;
• earthquakes;
• pandemics;
• war;
• civil unrest;
• strikes;
• transportation disruptions;
• government restrictions;
• internet or telecommunications failures; or
• courier operational issues.

Probiome reserves the right to update or modify this Shipping & Delivery Policy at any time.

The revised version will be published on our website with an updated "Last Updated" date.

Continued use of the website after changes become effective constitutes acceptance of the revised Policy.

If you have any questions regarding shipping or delivery, please contact:

Probiome

Customer Support Email: contact@probiome.in

Phone: +91 9902676633

Website: www.probiome.in

Registered Office: 214, 9th Main Road, 4th Block, Nandini Layout, Bengaluru, Karnataka, India

Please include your order number in all correspondence so we can assist you promptly.